# September 22, 2023 - Training Update

Explore what new changes the Training team has made in the last week.

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<summary><strong>General News</strong></summary>

* Cluck U will continue its regular schedule next week:
  * Mondays: Rewst 101 @ 12pm EST + Rewst 104 @ 1:15pm EST
  * Tuesdays: Rewst 102 @ 12pm EST + Rewst 105 @ 1:15pm EST
  * Wednesdays: Rewst 103 @ 12pm EST + Rewst 106 @ 1:15pm EST
  * Thursdays: ROC AMA @ 11am EST
* Join us in our new [Cluck-U Discord channel](https://discord.com/channels/936789089703845988/1121465945295167588) if you have any questions, comments, or concerns!

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<summary><strong>Cluck U and Documentation Updates</strong></summary>

**Cluck University**

* The team is back from an onsite with a TON of awesome ideas for the coming weeks and months! So here are a few teasers of what you can anticipate:
  * **Contributing to Documentation**: We're thrilled to open up our documentation for user contributions. Stay tuned for eligibility criteria and the ability to enhance our community knowledge base. Quick-Fix Contributions can be made today by clicking the "Edit on GitHub" within the three dots at the top right of any page! Check out our [Community Corner page for more information](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference).
  * **200 Series Courses**: These courses will focus on a deep dive into programming concepts, data types, and anti-patterns. Perfect for those looking to optimize their workflows and ensure responsible product use. Look forward to the 201, coming in October!
  * **More Electives**: These specialized modules will address specific skills and use cases, providing a more tailored learning experience.

**Documentation**

* [Open Mic - September 15th Video and Page Added](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/roc-open-mics/roc-open-mics-north-america/2023-roc-open-mics/september-15-2023-if-you-smell-what-the-roc-is-cooking-pt.2)
* Updates and Fixes
  * Updated Capitalization for ConnectWise pages.
  * Fixed formatting and links on the [OpenAI Ticket Categorization](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/crates/existing-crate-documentation/openai-ticket-categorisation-setup) and [OpenAI Ticket Sentiment](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/crates/existing-crate-documentation/openai-ticket-sentiment-setup) crate pages.

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<summary><strong>Tickets</strong></summary>

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

* [x] A discussion with a ROC engineer that doesn't result in a fix on first discussion
* [x] If you have a call to troubleshoot, create workflows or other ROC work
* [x] For all onboarding or expansion work
* [x] If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.

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