September 1, 2023 - Training Update

Explore what new changes the Training team has made in the last week.

General News

• The AMA has been moved up an hour to accommodate our friends in the UK👍

  • Mondays: Rewst 101 @ 12pm EST + Rewst 104 @ 1:15pm EST

  • Tuesdays: Rewst 102 @ 12pm EST + Rewst 105 @ 1:15pm EST

  • Wednesdays: Rewst 103 @ 12pm EST + Rewst 106 @ 1:15pm EST

  • Thursdays: ROC AMA @ 11am EST

• Join us in our new Cluck-U Discord channel if you have any questions, comments, or concerns!

Cluck U and Documentation Updates

Cluck University

• Added a feedback and credit form to the Rewst Foundation Pages

• Added text summaries for all the Getting Started pages for our partners who prefer reading over video

• Chow Time: Added Updated Rewst 102 and Rewst 103 videos made by our very own Legend - Eddie Chow

• Added How to Scope an Automation video in the Getting Started Section

• Added a Workflow Tips & Tricks video to Getting Started, focusing on documenting your workflows, using multi-select, and favoriting actions

• Added page to highlight Resources to Getting Started

• Updates and Fixes

  • Updated wording and formatting on the Rewst Terminology page in Getting Started

Documentation

• Open Mic - August 25th Video and Page Added

• Added a CSP/CPV Permission Checker Page

• Added a DattoRMM Bring Your Own Database Page

• Added a Integrating with Two CSPs Page

• Updates and Fixes

  • Updated Intro to Triggers page

  • Add instructions for unpacking a Crate on the What is a Crate page

  • Added IT Glue Access Information on the IT Glue Integration Setup Page

  • Updated the wording on the Database Setup Page

  • Updated Support note in Custom Integrations Page

  • Fixed incorrect information on Least Privilege Access Requirements for the ConnectWise Manage Integration Page

  • Added missing images to Form Best Practices Page

  • Fixed Rewst Script Run Powershell file name for download on Datto RMM Integration Setup Page

Tickets

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

• A discussion with a ROC engineer that doesn't result in a fix on first discussion

• If you have a call to troubleshoot, create workflows or other ROC work

• For all onboarding or expansion work

• If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.