# September 1, 2023 - Training Update

Explore what new changes the Training team has made in the last week.

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<summary><strong>General News</strong></summary>

* [The AMA has been moved up an hour to accommodate our friends in the UK](https://calendly.com/cluck-u):thumbsup:
  * Mondays: Rewst 101 @ 12pm EST + Rewst 104 @ 1:15pm EST
  * Tuesdays: Rewst 102 @ 12pm EST + Rewst 105 @ 1:15pm EST
  * Wednesdays: Rewst 103 @ 12pm EST + Rewst 106 @ 1:15pm EST
  * Thursdays: ROC AMA @ 11am EST
* Join us in our new [Cluck-U Discord channel](https://discord.com/channels/936789089703845988/1121465945295167588) if you have any questions, comments, or concerns!

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<summary><strong>Cluck U and Documentation Updates</strong></summary>

**Cluck University**

* Added a [feedback and credit form](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference) to the Rewst Foundation Pages
* Added text summaries for all the [Getting Started pages](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/support-and-community/getting-started) for our partners who prefer reading over video
* Chow Time: Added Updated [Rewst 102](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference) and [Rewst 103](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference) videos made by our very own Legend - Eddie Chow
* Added [How to Scope an Automation](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference) video in the Getting Started Section
* Added a Workflow [Tips & Tricks video to Getting Started](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference), focusing on documenting your workflows, using multi-select, and favoriting actions
* Added [page to highlight Resources](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference) to Getting Started
* Updates and Fixes
  * Updated wording and formatting on the [Rewst Terminology page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference) in Getting Started

**Documentation**

* [Open Mic - August 25th Video and Page Added](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/roc-open-mics/roc-open-mics-north-america/2023-roc-open-mics/august-25th-2023-looks-like-brandwichs-back-on-the-menu)
* Added a [CSP/CPV Permission Checker Page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/crates/existing-crate-documentation/m365-csp-gdap-permission-checker-crate)
* Added a [DattoRMM Bring Your Own Database Page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/configuration/integrations/integration-guides/byod-for-dattormm)
* Added a [Integrating with Two CSPs Page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/configuration/integrations/multi-instance-integration/integrate-multiple-instances-of-the-same-integration)
* Updates and Fixes
  * Updated [Intro to Triggers page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/automations/intro-to-triggers)
  * Add instructions for unpacking a Crate on the [What is a Crate page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/crates)
  * Added IT Glue Access Information on the[ IT Glue Integration Setup Page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/configuration/integrations/integration-guides/it-glue-integration-setup)
  * Updated the wording on the [Database Setup Page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/configuration/integrations/integration-guides/database-integration-setup)
  * Updated Support note in [Custom Integrations Page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/configuration/integrations/custom-integrations)
  * Fixed incorrect information on [Least Privilege Access Requirements for the ConnectWise Manage Integration Page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/updates/cs-and-training-updates/2023-training-updates/broken-reference)
  * Added missing images to [Form Best Practices](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/automations/forms/form-best-practices) Page
  * Fixed Rewst Script Run Powershell file name for download on [Datto RMM Integration Setup Page](https://docs.rewst.help/~/revisions/VmxzEdeNWvX54TqYxxOB/documentation/configuration/integrations/integration-guides/datto-rmm-integration-setup)

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<summary><strong>Tickets</strong></summary>

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

* [ ] A discussion with a ROC engineer that doesn't result in a fix on first discussion
* [ ] If you have a call to troubleshoot, create workflows or other ROC work
* [ ] For all onboarding or expansion work
* [ ] If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.

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