# July 21, 2023 - Training Update

Explore what new changes the Training team has made in the last week.

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<summary><strong>General News</strong></summary>

* [As a reminder, our new training is as follows](https://calendly.com/cluck-u):
  * Mondays: Rewst 101 @ 12pm EST + Rewst 104 @ 1pm EST
  * Tuesdays: Rewst 102 @ 12pm EST + Rewst 105 @ 1pm EST
  * Wednesdays: Rewst 103 @ 12pm EST + Rewst 106 @ 1pm EST
  * Thursdays: ROC AMA @ 12pm EST
* Join us in our new [cluck-u Discord channel](https://discord.com/channels/936789089703845988/1121465945295167588) if you have any questions, comments, or concerns!
*

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<summary><strong>Cluck U and Documentation Updates</strong></summary>

**Documentation**

* Open Mic - July 14th Video and Page Added.
* Updates:
  * Fixed inccorect Text on home page
  * Updated links in the ConnectWise Manage Setup Docs
  * Added User Offboard variable to Organization Variables Configuration Doc

**Cluck University**

* The Road to Certification:
  * We are currently piloting quiz questions in our live trainings
  * We are rolling out with ways to reward those engaged in our trainings

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<summary><strong>Tickets</strong></summary>

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

* [ ] A discussion with a ROC engineer that doesn't result in a fix on first discussion
* [ ] If you have a call to troubleshoot, create workflows or other ROC work
* [ ] For all onboarding or expansion work
* [ ] If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.

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