# November 4, 2022 - Training Update

Explore what new changes the ROC team has deployed recently!

This can be anything from new workflows, crates, forms, scripts or just exciting changes to the team!

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<summary><strong>General News</strong></summary>

* * Welcome to Lucas, our newest addition to the ROC team! Go say Hello!

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<summary><strong>Crate Marketplace</strong></summary>

* * CWM - Updated "Duplicate Ticket" crate to only search for the past 2 weeks of tickets

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<summary><strong>New Workflows</strong></summary>

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If you'd like to see these in action, review the latest Open Mic recording here