September 5, 2025: Automated ticket auditing
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Open Mic Video Recording
Contents of the Recording:
🧩 Brooke outlines product updates: two ConnectWise PSA fixes (date-time parsing and opportunity ID handling), smarter template overrides, fewer GraphQL calls, and streamlined Microsoft CSP tenant transfers.
🛡️ JP shares dev notes: configurable password length, updates for ConnectWise time-entry API changes, and added Google Workspace offboarding capabilities.
🤖 Paul demos the OpenAI Ticket Sentiment Analysis crate, showing setup, JSON outputs, escalation thresholds, and how to customize or unsync subworkflows.
🎓 Eddie highlights education wins, congratulates new certification holders, and walks through Learn on Rewst plus live trainings and Friday office hours.
🧪 Andre (Apex Computers) presents a compact Autotask workflow that classifies tickets with AI and auto-sets issue/sub-issue types, illustrating a fast, focused approach.
🧰 Alex (SJA Solutions), new to Rewst, debuts a device add/remove workflow with Duo approval, NinjaOne actions, tags for decommissioning, and automatic ticket auditing.
🗣️ Group Discussion explores using OpenAI for ticket QA on closure, with guidance to repurpose the sentiment crate and craft role-specific prompts.
🔧 Stuart & Team surface an Autotask V2 question about user-defined fields, agreeing to pursue a product ticket and verify task coverage.
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