# September 5, 2025: Automated ticket auditing

### **Join Live!**

Join us live every Friday at 3 pm EST!

[Download the Calendar Invite here](https://engine.rewst.io/webhooks/custom/trigger/02eb02e2-1177-43d9-9e13-8547414979fc/c47fdd7f-4075-47a8-ba92-94e790e67c06?request_type=open_mic_link&)!

## Open Mic Video Recording

{% embed url="<https://youtu.be/-Cu91xXPpqg?si=_6DKzMH_tSv4ns44>" %}

### Contents of the Recording:

* 🧩 Brooke outlines product updates: two ConnectWise PSA fixes (date-time parsing and opportunity ID handling), smarter template overrides, fewer GraphQL calls, and streamlined Microsoft CSP tenant transfers.
* 🛡️ JP shares dev notes: configurable password length, updates for ConnectWise time-entry API changes, and added Google Workspace offboarding capabilities.
* 🤖 Paul demos the OpenAI Ticket Sentiment Analysis crate, showing setup, JSON outputs, escalation thresholds, and how to customize or unsync subworkflows.
* 🎓 Eddie highlights education wins, congratulates new certification holders, and walks through Learn on Rewst plus live trainings and Friday office hours.
* 🧪 Andre (Apex Computers) presents a compact Autotask workflow that classifies tickets with AI and auto-sets issue/sub-issue types, illustrating a fast, focused approach.
* 🧰 Alex (SJA Solutions), new to Rewst, debuts a device add/remove workflow with Duo approval, NinjaOne actions, tags for decommissioning, and automatic ticket auditing.
* 🗣️ Group Discussion explores using OpenAI for ticket QA on closure, with guidance to repurpose the sentiment crate and craft role-specific prompts.
* 🔧 Stuart & Team surface an Autotask V2 question about user-defined fields, agreeing to pursue a product ticket and verify task coverage.

<details>

<summary><strong>How to Get Help</strong></summary>

* 💬 Chat (Discord): [https://discord.gg/rewst​​](https://discord.gg/rewst%E2%80%8B%E2%80%8B)
  * Private #{{ msp }} channel
  * \#the-kewp
* 🎫 Submit Tickets to: <the_roc@rewst.io>
* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

**CLUCK UNIVERSITY – REWST TRAINING:**

* 👨‍🏫 Live Instructor-Led Training: <https://calendly.com/cluck-u/>
* 🏁 Rewst Foundations Training: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>
* ▶️ On-demand Videos: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>

**DOCS:**

* 🥚 Rewst Docs: <https://docs.rewst.help>
* ⛩️ Jinja Docs: <https://jinja.palletsprojects.com/>

**KEY LINKS:**

* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

</details>


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