September 19, 2025: Using Rewst to triage and dispatch tickets

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Open Mic Video Recording

Contents of the Recording:

• 🌐 George shares community highlights, recent webinars, upcoming cybersecurity events, and a call for volunteers.

• 🎓 Clea provides education updates, announces new Rewst certifications, introduces a crash course, and discusses RoboRewsty documentation.

• 🛠️ Danial outlines recent engineering releases, including integrations, XML-to-Jinga filter, and RoboRewsty beta progress.

• 🖥️ Brooke demonstrates improvements to the Create Marketplace details page with easier unpacking and integration visibility.

• 🛒 JP delivers marketplace updates, detailing bug fixes, enhancements, and introduces Paul for a Huntress crate demo.

• 🔒 Paul presents the Huntress AD account lockdown crate, showing how it disables compromised accounts via workflows.

• 📊 Danial (USA) demonstrates a client portal with Rewst-native reporting, highlighting automation and data display tricks.

• 🥪 Brandon showcases an AI-powered triage and dispatch workflow that automates ticket classification and assignment.

• 🙋 The group discusses clarifying questions, duplicate ticket handling, and the human dispatcher’s evolving role.

How to Get Help

• 💬 Chat (Discord): https://discord.gg/rewst​​

  • Private #{{ msp }} channel

  • #the-kewp

• 🎫 Submit Tickets to: [email protected]

• 📝 Feature Request + Integration Requests: https://rewst.canny.io/

CLUCK UNIVERSITY – REWST TRAINING:

• 👨‍🏫 Live Instructor-Led Training: https://calendly.com/cluck-u/

• 🏁 Rewst Foundations Training: https://docs.rewst.help/cluck-university/rewst-foundations-10x

• ▶️ On-demand Videos: https://docs.rewst.help/cluck-university/rewst-foundations-10x

DOCS:

• 🥚 Rewst Docs: https://docs.rewst.help

• ⛩️ Jinja Docs: https://jinja.palletsprojects.com/

KEY LINKS:

• 📝 Feature Request + Integration Requests: https://rewst.canny.io/