# September 19, 2025: Using Rewst to triage and dispatch tickets

### **Join Live!**

Join us live every Friday at 3 pm EST!

 [Download the Calendar Invite here](https://engine.rewst.io/webhooks/custom/trigger/02eb02e2-1177-43d9-9e13-8547414979fc/c47fdd7f-4075-47a8-ba92-94e790e67c06?request_type=open_mic_link&)!

## Open Mic Video Recording

{% embed url="<https://youtu.be/IbmPXosbSu8>" %}

### Contents of the Recording:

* [🌐 George shares community highlights, recent webinars, upcoming cybersecurity events, and a call for volunteers.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=128s)
* [🎓 Clea provides education updates, announces new Rewst certifications, introduces a crash course, and discusses RoboRewsty documentation.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=339s)
* [🛠️ Danial outlines recent engineering releases, including integrations, XML-to-Jinga filter, and RoboRewsty beta progress.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=817s)
* [🖥️ Brooke demonstrates improvements to the Create Marketplace details page with easier unpacking and integration visibility.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=986s)
* [🛒 JP delivers marketplace updates, detailing bug fixes, enhancements, and introduces Paul for a Huntress crate demo.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=1217s)
* [🔒 Paul presents the Huntress AD account lockdown crate, showing how it disables compromised accounts via workflows.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=1408s)
* [📊 Danial (USA) demonstrates a client portal with Rewst-native reporting, highlighting automation and data display tricks.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=1985s)
* [🥪 Brandon showcases an AI-powered triage and dispatch workflow that automates ticket classification and assignment.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=2405s)
* [🙋 The group discusses clarifying questions, duplicate ticket handling, and the human dispatcher’s evolving role.](https://www.youtube.com/watch?v=IbmPXosbSu8\&t=3181s)

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<summary><strong>How to Get Help</strong></summary>

* 💬 Chat (Discord): [https://discord.gg/rewst​​ ](https://discord.gg/rewst%E2%80%8B%E2%80%8B)
  * Private #{{ msp }} channel
  * \#the-kewp
* 🎫 Submit Tickets to: <the_roc@rewst.io>
* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

**CLUCK UNIVERSITY – REWST TRAINING:**&#x20;

* 👨‍🏫 Live Instructor-Led Training: <https://calendly.com/cluck-u/>
* 🏁 Rewst Foundations Training: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>
* ▶️ On-demand Videos: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>

**DOCS:**&#x20;

* 🥚 Rewst Docs: [https://docs.rewst.help ](https://docs.rewst.help)
* ⛩️ Jinja Docs: <https://jinja.palletsprojects.com/>

**KEY LINKS:**&#x20;

* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

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