August 29, 2025: Using webhooks to automate escalation

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Open Mic Video Recording

Contents of the Recording:

• ✂️ Danial shares product updates on bug fixes, new integrations, and GPT-5 availability in the OpenAI chat completions.

• 🛠️ JP presents a new Autotask-related crate and improvements in Microsoft user onboarding workflows.

• 📚 Eddie highlights recent certification achievers and encourages use of Cluck U office hours and Discord.

• 🧪 Ben showcases major improvements to Schema Doctor, including endpoint filtering and vector logo importing.

• 🤖 Stuart demonstrates using an outgoing Teams webhook to trigger Rewst workflows and streamline ticket escalation.

• 💡 Alden presents a lightweight automation for pushing SQL data to a vector database for improved AI querying.

• 🔄 Tanner shares a detailed demo of migrating from Automate to Ninja using Rewst to lift and shift legacy data.

• 🔁 Alan and Linda offer practical advice on prompting, subworkflow design, and leveraging PSA team structures.

How to Get Help

• 💬 Chat (Discord): https://discord.gg/rewst​​

  • Private #{{ msp }} channel

  • #the-kewp

• 🎫 Submit Tickets to: [e-mail]

• 📝 Feature Request + Integration Requests: https://rewst.canny.io/

CLUCK UNIVERSITY – REWST TRAINING:

• 👨‍🏫 Live Instructor-Led Training: https://calendly.com/cluck-u/

• 🏁 Rewst Foundations Training: https://docs.rewst.help/cluck-university/rewst-foundations-10x

• ▶️ On-demand Videos: https://docs.rewst.help/cluck-university/rewst-foundations-10x

DOCS:

• 🥚 Rewst Docs: https://docs.rewst.help

• ⛩️ Jinja Docs: https://jinja.palletsprojects.com/

KEY LINKS:

• 📝 Feature Request + Integration Requests: https://rewst.canny.io/