> For the complete documentation index, see [llms.txt](https://docs.rewst.help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rewst.help/updates/roc-open-mics/roc-open-mics-north-america/2025-roc-open-mics/august-29-2025-using-webhooks-to-automate-escalation.md).

# August 29, 2025: Using webhooks to automate escalation

### **Join Live!**

Join us live every Friday at 3 pm EST!

[Download the Calendar Invite here](https://engine.rewst.io/webhooks/custom/trigger/02eb02e2-1177-43d9-9e13-8547414979fc/c47fdd7f-4075-47a8-ba92-94e790e67c06?request_type=open_mic_link&)!

## Open Mic Video Recording

{% embed url="<https://youtu.be/9v4fBv4MDFE>" %}

### Contents of the Recording:

* ✂️ [Danial shares product updates on bug fixes, new integrations, and GPT-5 availability in the OpenAI chat completions.](https://www.youtube.com/watch?v=9v4fBv4MDFE\&t=134s)
* 🛠️ [JP presents a new Autotask-related crate and improvements in Microsoft user onboarding workflows.](https://www.youtube.com/watch?v=9v4fBv4MDFE\&t=301s)
* 📚 [Eddie highlights recent certification achievers and encourages use of Cluck U office hours and Discord.](https://www.youtube.com/watch?v=9v4fBv4MDFE\&t=557s)
* 🧪 [Ben showcases major improvements to Schema Doctor, including endpoint filtering and vector logo importing.](https://www.youtube.com/watch?v=9v4fBv4MDFE\&t=729s)
* 🤖 [Stuart demonstrates using an outgoing Teams webhook to trigger Rewst workflows and streamline ticket escalation.](https://www.youtube.com/watch?v=9v4fBv4MDFE\&t=979s)
* 💡 [Alden presents a lightweight automation for pushing SQL data to a vector database for improved AI querying.](https://www.youtube.com/watch?v=9v4fBv4MDFE\&t=2131s)
* 🔄 [Tanner shares a detailed demo of migrating from Automate to Ninja using Rewst to lift and shift legacy data.](https://www.youtube.com/watch?v=9v4fBv4MDFE\&t=2348s)
* 🔁 [Alan and Linda offer practical advice on prompting, subworkflow design, and leveraging PSA team structures.](https://www.youtube.com/watch?v=9v4fBv4MDFE\&t=3162s)

<details>

<summary><strong>How to Get Help</strong></summary>

* 💬 Chat (Discord): [https://discord.gg/rewst​​](https://discord.gg/rewst%E2%80%8B%E2%80%8B)
  * Private #{{ msp }} channel
  * \#the-kewp
* 🎫 Submit Tickets to: <the_roc@rewst.io>
* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

**CLUCK UNIVERSITY – REWST TRAINING:**

* 👨‍🏫 Live Instructor-Led Training: <https://calendly.com/cluck-u/>
* 🏁 Rewst Foundations Training: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>
* ▶️ On-demand Videos: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>

**DOCS:**

* 🥚 Rewst Docs: <https://docs.rewst.help>
* ⛩️ Jinja Docs: <https://jinja.palletsprojects.com/>

**KEY LINKS:**

* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

</details>


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