December 12, 2025 - Marketplace Update

New Crates and enhancements

• Use AI to Suggest Responses to New Tickets

  • Refactored workflow, added Anthropic support, and changed the title of the Crate

• Duo Identity Verification

• Dropsuite: New Account

• Dropsuite: Backup Monitoring

Bug fixes and chores

• AI Ticket Sentiment Analysis

  • Updated the inputs for sub-workflows so it correctly passes in the PSA to all ticketing sub-workflows. Also updated the transition conditions to respect this change.

• M365: Disable Inactive User Accounts

  • Crate now identifies inactive users based on last successful interactive sign-in

• Microsoft: User Onboarding

  • Added Microsoft 365 E5 license to subscribed products

  • Improved error logging for Create Azure AD User workflow

  • Removed a hardcoded device_id value in powershell workflow used to add user to on-prem group

• CW PSA: Pod Technician Toolbox v2

  • Excluded disabled form triggers in list forms action

  • Updated pod_device_action to run as org_id; added N-able Get Computer to RMM: Get Computer; added integration overrides to New Ticket trigger

  • Updated generated offboarding link to auto-populate ticket_number

• Microsoft: User Offboarding

  • Added SuperOps integration override and option generators supporting SuperOps

• Configure Organizational Variables

  • Added nable_device_filter_id field with option generator to populate values

• Google: User Offboarding

  • Added option to remove all licenses when selected; requires automatic licensing disabled

• Workstation Offboarding

  • Form: Added Ticket ID and optional Ticket Note; Workflow: Added create/update ticket logic based on presence of Ticket ID

Coming soon

• Per Machine Password Rotation

• Enhanced logging for the user onboarding workflow

• Various DropSuite Additions

• Travelling Employee CA Policy Form

• GDAP Crate Improvements