July 21st, 2023

Explore what new changes the Training team has made in the last week.

General News

• As a reminder, our new training is as follows:

  • Mondays: Rewst 101 @ 12pm EST + Rewst 104 @ 1pm EST

  • Tuesdays: Rewst 102 @ 12pm EST + Rewst 105 @ 1pm EST

  • Wednesdays: Rewst 103 @ 12pm EST + Rewst 106 @ 1pm EST

  • Thursdays: ROC AMA @ 12pm EST

• Join us in our new cluck-u Discord channel if you have any questions, comments, or concerns!

Cluck U and Documentation Updates

Documentation

• Open Mic - July 14th Video and Page Added.

• Updates:

  • Fixed inccorect Text on home page

  • Updated links in the ConnectWise Manage Setup Docs

  • Added User Offboard variable to Organization Variables Configuration Doc

Cluck University

• The Road to Certification:

  • We are currently piloting quiz questions in our live trainings

  • We are rolling out with ways to reward those engaged in our trainings

Tickets

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

• A discussion with a ROC engineer that doesn't result in a fix on first discussion

• If you have a call to troubleshoot, create workflows or other ROC work

• For all onboarding or expansion work

• If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.