December 5, 2025 - Training update

Explore what new changes the Cluck University team made in the last week.

Cluck University updates and shoutouts

• Sign up for our upcoming live learning session on December 9! Register here: Automation lab: Just-in-Time Admin Access Crate

• Get certified! Visit the Rewst Certifications page to explore trainings (self-paced and live), take the certification exams, and earn prestigious badges.

  • Rewst Foundations shoutouts: A big shoutout to Mark, Douglas, Fengxian, and Armita for passing the Foundations Certification!

  • Clean Automation shoutouts: Congrats to Armita and Fengxian for passing the Clean Automation Certification!

Documentation updates

• Alert on AV/EDR Coverage Gaps Crate

• M365: Disable Inactive User Accounts Crate

• Updated information to reflect the expansion of our options filter feature, which now applies to multi-select form fields

• An update to our Alert on Unused M365 Licenses Crate documentation

• Updates to our AI Ticket Categorization Crate, formerly known as OpenAI Ticket Categorization Crate, to reflect that the Crate now works for both OpenAI and Anthropic, and has been renamed

• Updates to our AI Ticket Sentiment Analysis Crate, formerly known as OpenAI Ticket Sentiment Analysis Crate, to reflect that the Crate now works for both OpenAI and Anthropic, and has been renamed

• Updated setup instructions for our Traceless integration

• Updated org variable guidance for our CW PSA: Pod Technician Toolbox V2 Crate

• Updated guidance for guardrail-caused response errors in RoboRewsty

• Click here to go to Cluck University!

• Join us in our Cluck-U Discord channel if you have any questions, comments, or concerns!

• Sign up for Cluck University Office Hours to work through any questions you have during and after training! If there is something you want us to cover, Let us know!