> For the complete documentation index, see [llms.txt](https://docs.rewst.help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rewst.help/rewst-documentation/support-and-community/roc-support/collecting-diagnostics-with-browser-developer-tools.md).

# Collecting diagnostics with browser developer tools

At times, the support team needs further information to better solve your issue. When asked to provide a HAR file, follow the steps below.

### Sanitize your HAR file prior to sending to support:

If you would like to sanitize your HAR file prior to sending it to our support team you can utilize tools such as:

[Cloudflare - HAR Sanitizer](https://har-sanitizer.pages.dev/)

For more information on why you would want to sanitize your HAR file please refer to:

[Introducing HAR Sanitizer: secure HAR sharing (from Cloudflare)](https://blog.cloudflare.com/introducing-har-sanitizer-secure-har-sharing/)

### Create and export HAR files

1. Open Chrome.
2. Navigate to the page where the issue is occurring.
3. Press **F12** to open the developer console.
4. Click the **Network** tab from the panel.

<figure><img src="https://content.gitbook.com/content/h0G0em3PH6aDfPoI5XpN/blobs/NuGoreJ2rNhuKZAomqr6/image.png" alt=""><figcaption></figcaption></figure>

5. Find the record button in the upper left corner of the tab.

<figure><img src="https://content.gitbook.com/content/h0G0em3PH6aDfPoI5XpN/blobs/sd17augCrfLJlfUToEKC/image.png" alt=""><figcaption></figcaption></figure>

6. Confirm that the record button is red. If it's grey, click the button to start recording.
7. Reproduce the issue while the **Network** tab is open.

<figure><img src="https://content.gitbook.com/content/h0G0em3PH6aDfPoI5XpN/blobs/QhmhHJvlJbj82WVqWNql/image.png" alt=""><figcaption></figcaption></figure>

8. Click **Export HAR** to download and save the HAR file.

<figure><img src="https://content.gitbook.com/content/h0G0em3PH6aDfPoI5XpN/blobs/u0k0Zx2foYsc2crpt6rQ/image.png" alt=""><figcaption></figcaption></figure>

9. Provide the HAR file via Discord or via the ticket for support to review.


---

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