Rewst support

Our support team is here to assist with all platform-related questions and technical guidance. They're not a fit to talk about account issues or commercial needs such as contract, billing, or general relationship questions. For those, please contact your Customer Success Advisor (CSA).

Other Rewst employees who help

During your onboarding process, you'll be working with one of our onboarding partners to help you get set up. If you're experiencing issues during your onboarding process, reach out to the onboarding partner as your first step.

Once you're through onboarding, you'll be assigned a customer success advisor, or CSA, for all your account needs. Reach out to your CSA for all your strategic, but not necessarily technical, questions and concerns.

Rewst support operating hours

Our support team provides 24-hour coverage from Monday to Friday, ensuring uninterrupted assistance across the globe. Due to our global presence, our actual coverage runs as follows:

Note: Between October and March, there is a brief daily support gap from 5:00 AM to 7:00 AM UTC due to daylight saving time differences between regions.

Region	Time Zone	Support Start	Support End
Americas	ET	Sunday 4:00 PM	Friday 7:00 PM
Europe	CET	Sunday 10:00 PM	Saturday 1:00 AM
Australia	AET	Monday 6:00 AM	Saturday 9:00 AM

Learn more about our support priority levels here.

How to log a support ticket

To create a support request, you have several options.

• In-App: Raise a ticket via the In-App agent

• Email: Send your request to [e-mail]

• Self-Service Portal: If you have access, log in and submit a ticket at https://service.rewst.io/portal

  • Request Portal Access: If you don’t have access to the portal but would like it, please contact your Customer Success Advisor or email our support team at [e-mail]

Our commitment

We're committed to providing you with an excellent support experience. If you would like to speak with a member of the support leadership team, please submit a ticket and we'll be in touch.