> For the complete documentation index, see [llms.txt](https://docs.rewst.help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rewst.help/rewst-documentation/documentation/integrations/integration-guides/superops-integration.md).
# SuperOps integration
{% hint style="info" %}
If you’re new to integrations in Rewst, read through our introductory integration documentation [here](https://docs.rewst.help/documentation/integrations).
{% endhint %}
## What does the SuperOps integration do?
The SuperOps integration automates core MSP tasks, from customer-facing to internal operations. Use the SuperOps API within Rewst workflows to handle service management and business operations tasks, plus device, network, and customer management. Get more value out of SuperOps by connecting each step of their monitoring, automation, resolution, and payment functionalities to the rest of your tech stack.
## Why use the SuperOps integration?
* User onboarding and offboarding
* Categorize tickets using Open AI
* Connect the RMM and PSA capabilities of SuperOps to other integration's in Rewst's marketplace
## Set up the SuperOps integration
### Set up steps in SuperOps
1. Log in to your SuperOps application.
2. Navigate to **Settings > Your Profile > API token**.
3. Click **Generate Token.**
4. Copy the token. Save this for later use.
5. Navigate to **Settings > My Company > Company information**. \
6. Locate your subdomain under the **Branding** submenu. Copy the **Subdomain Name** and save it for later use.
{% hint style="info" %}
Next, add the PowerShell script. This portion of setup is optional for the general integration, but required for any workflows that require on-prem functionality. If you were a Rewst Classic user and set this script up for the original integration, there's no need to do it again for new Rewst. Your script will work the same for this integration without any additional updates.
{% endhint %}
1. Navigate to **> Scripts** in SuperOps.
2. Click **+ Script**.\
\
3. Enter the following information in the relevant fields on the screen that appears:
1. Script name: `Rewst PowerShell`
2. Description: `PowerShell Execution Wrapper for Rewst`
3. Set the **Language** in the drop-down selector to **PowerShell**
4. Set **Run as** as **System/Root User**
5. For **Script timeout duration**, set to a value of `20` mins
4. In the text editor, enter the following:
```powershell
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
$wc = New-Object System.Net.WebClient
$wc.Encoding = [System.Text.Encoding]::UTF8
$commands = ($wc.DownloadString($content_webhook))
$post_url = $post_webhook
iex $commands
```
9. Under the **Script variables** submenu, click **+ Add Run time Variables** to add the following:
* content\_webhook
* post\_webhook\
\
10. Click **Save**.
### Set up steps in Rewst
1. Navigate to **Integrations** in the left side menu of your Rewst platform.
2. In the Integrations page, search for the `SuperOps` integration.
3. Click on the integration tile to launch the configuration setup dialog.
4. Choose from either Production or Demo Mode for the setup of your integration:
1. **Production**: Connect with real credentials for live data
2. **Demo Mode**: Explore the integration with simulated mock responses
5. Click **Next: Configure and Authenticate**.
6. Select **+ Create New Credential from the Credential** drop-down selector.
7. Enter the information from SuperOps into the relevant fields:
1. **API Token**
2. **Subdomain -** Your SuperOps subdomain, for example `acme` from `acme.superops.ai`.
3. **Data Center** - The data center hosting your SuperOps account
1. US accounts call api.superops.ai
2. EU accounts call euapi.superops.ai.
4. **API Surface** - Which SuperOps product surface to call: MSP (/msp) or IT (/it)
8. Click **Save Credential**.
9. Click **Next: Confirm**.
10. Click **Install Integration**. The integration will now appear in the top Connected section of your Integrations page.
11. Click on the installed integration. Scroll down to the Org Mappings section of the configuration page and complete organization mapping as needed.
## Triggers for SuperOps integration
| Trigger type name | Type | Description |
| ----------------- | ------- | ----------------------------------------------------------------------------------------------- |
| New Ticket Record | Polling | Trigger which returns an object containing the count of tickets, and an array of ticket objects |
{% hint style="success" %}
Got an idea for a new Integration? Rewst is constantly adding new integrations to our integrations page. Submit your idea or upvote existing ideas here in our [Canny feedback collector](https://rewst.canny.io/integrations).
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.rewst.help/rewst-documentation/documentation/integrations/integration-guides/superops-integration.md?ask=&goal=
```
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
**> Scripts** in SuperOps.
2. Click **+ Script**.\
\
3. Enter the following information in the relevant fields on the screen that appears:
1. Script name: `Rewst PowerShell`
2. Description: `PowerShell Execution Wrapper for Rewst`
3. Set the **Language** in the drop-down selector to **PowerShell**
4. Set **Run as** as **System/Root User**
5. For **Script timeout duration**, set to a value of `20` mins
4. In the text editor, enter the following:
```powershell
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
$wc = New-Object System.Net.WebClient
$wc.Encoding = [System.Text.Encoding]::UTF8
$commands = ($wc.DownloadString($content_webhook))
$post_url = $post_webhook
iex $commands
```
9. Under the **Script variables** submenu, click **+ Add Run time Variables** to add the following:
* content\_webhook
* post\_webhook\
\
10. Click **Save**.
### Set up steps in Rewst
1. Navigate to **Integrations** in the left side menu of your Rewst platform.
2. In the Integrations page, search for the `SuperOps` integration.
3. Click on the integration tile to launch the configuration setup dialog.
4. Choose from either Production or Demo Mode for the setup of your integration:
1. **Production**: Connect with real credentials for live data
2. **Demo Mode**: Explore the integration with simulated mock responses
5. Click **Next: Configure and Authenticate**.
6. Select **+ Create New Credential from the Credential** drop-down selector.
7. Enter the information from SuperOps into the relevant fields:
1. **API Token**
2. **Subdomain -** Your SuperOps subdomain, for example `acme` from `acme.superops.ai`.
3. **Data Center** - The data center hosting your SuperOps account
1. US accounts call api.superops.ai
2. EU accounts call euapi.superops.ai.
4. **API Surface** - Which SuperOps product surface to call: MSP (/msp) or IT (/it)
8. Click **Save Credential**.
9. Click **Next: Confirm**.
10. Click **Install Integration**. The integration will now appear in the top Connected section of your Integrations page.
11. Click on the installed integration. Scroll down to the Org Mappings section of the configuration page and complete organization mapping as needed.
## Triggers for SuperOps integration
| Trigger type name | Type | Description |
| ----------------- | ------- | ----------------------------------------------------------------------------------------------- |
| New Ticket Record | Polling | Trigger which returns an object containing the count of tickets, and an array of ticket objects |
{% hint style="success" %}
Got an idea for a new Integration? Rewst is constantly adding new integrations to our integrations page. Submit your idea or upvote existing ideas here in our [Canny feedback collector](https://rewst.canny.io/integrations).
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.rewst.help/rewst-documentation/documentation/integrations/integration-guides/superops-integration.md?ask=