> For the complete documentation index, see [llms.txt](https://docs.rewst.help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rewst.help/rewst-documentation/documentation/integrations/integration-guides/it-portal-integration-setup.md).

# IT Portal integration

{% hint style="info" %}
If you’re new to integrations in Rewst, read through our introductory integration documentation [here](https://docs.rewst.help/documentation/integrations).
{% endhint %}

## What does the IT Portal integration do?

Our IT Portal integration allows your Rewst workflows to read from and write to IT Portal automatically, so your documentation stays up to date without manual effort. The key action categories available include:

* Accounts - List, create, get, and update portal accounts
* Companies - Create and manage company records
* Contacts - List, create, and manage contact records
* Documents - Create, retrieve, update, and delete documents
* Facilities - Manage facility records
* IP Networks - Create and manage IP network documentation
* Knowledge Base - Create and manage KB articles
* Interactions - Manage interaction records
* Generic Request - Make any authenticated API call to ITPortal for anything not covered by a dedicated action

## Set up the IT Portal integration

### Set up steps in IT Portal

1. Log in to IT Portal with your credentials.
2. Navigate to **Profile (name) > Admin Settings > API Keys**.
3. Click **Create API 2. x Key**. Don't click to create a 3.0 key, as this won't work with Rewst's integration.
4. Toggle the option **Allow to create same name objects** to off.
5. Enter a description for the API key. We recommend `REWST`.
6. Click **Create**.
7. Copy the new API key and store it somewhere secure. Once you leave this screen you won't be able to view the key again. You'll need this information for further steps in Rewst.<br>

   <figure><img src="https://3039672601-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh0G0em3PH6aDfPoI5XpN%2Fuploads%2Fk2OwZ48iznrZIlPW4yUM%2FScreenshot%202026-10-21%20at%2011.27.15%E2%80%AFAM.png?alt=media&amp;token=b7a136ff-f6a7-4b21-b1ad-a10f9d8ba7b0" alt=""><figcaption></figcaption></figure>

### Set up steps in Rewst

1. Navigate to **Integrations** in the left side menu of your Rewst platform.
2. In the Integrations page, search for the `IT Portal` integration.
3. Click on the integration tile to launch the configuration setup dialog.
4. Choose from either Production or Demo Mode for the setup of your integration:
   1. **Production**: Connect with real credentials for live data
   2. **Demo Mode**: Explore the integration with simulated mock responses
5. Click **Next: Configure and Authenticate**.
6. Select **+ Create New Credential from the Credential** drop-down selector.
7. Enter the information copied from ITPortal into the relevant fields:
   1. **API Key**
   2. **Hostname** - just the host, e.g. `yourcompany.itportal.com` without `https://` or a path
8. Click **Save Credential**.
9. Click **Next: Confirm**.
10. Click **Install Integration**. The integration will now appear in the top Connected section of your Integrations page.&#x20;
11. Click on the installed integration. Scroll down to the Org Mappings section of the configuration page and complete organization mapping as needed.

{% hint style="success" %}
Got an idea for a new Integration? Rewst is constantly adding new integrations to our integrations page. Submit your idea or upvote existing ideas here in our [Canny feedback collector](https://rewst.canny.io/integrations).
{% endhint %}


---

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