IT Glue integration

IT Glue's API access is limited to users of the legacy Classic (pre 2018) and Enterprise level plans only. See [yourdomain].itglue.com/account/plan for details on your organization's plan and usage.

For more information on IT Glue's plans and pricing review the IT Glue pricing page.

If you’re new to integrations in Rewst, read through our introductory integration documentation here.

What does the IT Glue integration do?

Rewst's IT Glue integration brings powerful documentation capabilities to your applications, enhancing IT knowledge management and streamlining workflows. Seamlessly access and collaborate on IT Glue's documentation repository, gaining centralized access to critical information, configurations, and processes. Improve efficiency, ensure consistency, and enhance IT service delivery. Leverage the collective knowledge and expertise stored in IT Glue to troubleshoot issues, onboard new team members, and deliver exceptional IT support.

Set up the IT Glue integration

Password access

Rewst requires the Password Access checkbox to be enabled on the API Keys screen in ITGlue Account Settings.

Ensure that this setting is checked before attempting integration setup

Set up steps in IT Glue

IT Glue's most up-to-date information for how to generate an API key can be found here.

1. Navigate to Admin > Settings in your IT Glue application.

2. Click the API keys tab.

   
3. Scroll to bottom and click + on the right side.

4. Enter a name for the API key.

5. Click Generate API key.

   
6. Check the Password Access box.

7. Copy and Save the API key. Note that you won't be able to view the API key again once it has been generated.

Set up steps in Rewst

1. Navigate to Integrations in the left side menu of your Rewst platform.

2. In the Integrations page, search for the IT Glue integration.

3. Click on the integration tile to launch the configuration setup dialog.

4. Choose from either Production or Demo Mode for the setup of your integration:

   1. Production: Connect with real credentials for live data

   2. Demo Mode: Explore the integration with simulated mock responses

5. Click Next: Configure and Authenticate.

6. Select + Create New Credential from the Credential drop-down selector.

7. Enter the information copied from IT Glue into the relevant fields:

   1. API Key

   2. Base URL

8. Click Save Credential.

9. Click Next: Confirm.

10. Click Install Integration. The integration will now appear in the top Connected section of your Integrations page.

11. Click on the installed integration. Scroll down to the Org Mappings section of the configuration page and complete organization mapping as needed.

Troubleshoot the IT Glue integration

Forbidden errors

If you've selected Allow specific IP addresses in IT Glue rather than Allow access from all IP addresses, you will need to add the Incoming and outgoing domains and IPs into the IP Access Control within IT Glue.

Here's how you can do it:

1. Navigate to the IP Access Control settings within IT Glue.

2. Add Rewst's IP address to the list of allowed IP addresses.

After adding Rewst's IP address, the forbidden error should be resolved and you should be able to successfully set up the IT Glue integration.

For more information, check IT Glue's own documentation.

Add Rewst flexible assets to sidebar in IT Glue

These steps can only be performed from an IT Glue admin account.

If you have created flexible assets in Rewst, and want to add them to your sidebar in IT Glue:

1. Log in to your IT Glue admin account.

2. Click the Admin tab in the top menu.

3. Scroll down and click Customize Sidebar.

   
4. Choose your assets to add to the sidebar under Flexible Assets.

5. When finished, click the green Save button. Your sidebar should be updated. This section is also where you may reset the sidebar to default, if you wish to remove Rewst's flexible assets.

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