Freshdesk integration

If you’re new to integrations in Rewst, read through our introductory integration documentation here.

What does the Freshdesk integration do?

Our Freshdesk integration enables the automation of PSA tasks. Use the Freshdesk API within Rewst workflows to perform actions such as create tickets, sync clients, and manage opportunities.

Set up the Freshdesk integration

Set up steps in Freshdesk

1. Log in to your Freshdesk Support Portal.

2. Click your profile picture on the top right corner of your portal.

3. Navigate to the Profile Settings page.

4. Find your API key below the change password section.

5. Copy the API key somewhere secure. You'll need it for further steps in Rewst.

Set up steps in Rewst

1. Navigate to Integrations in the left side menu of your Rewst platform.

2. Search for Freshdesk in the integrations page.

3. Click on the integration tile to launch the configuration setup dialog.

4. Choose from either Production or Demo Mode for the setup of your integration:

   1. Production: Connect with real credentials for live data

   2. Demo Mode: Explore the integration with simulated mock responses

5. Click Next: Configure and Authenticate.

6. Select + Create New Credential from the Credential drop-down selector.

7. Enter the information copied from Freshdesk into the relevant fields:

   1. Domain: Freshdesk domain, i.e. the domain in domain.freshdesk.com

   2. API Key

8. Click Save Credential.

9. Click Next: Confirm.

10. Click Install Integration. The integration will now appear in the top Connected section of your Integrations page.

11. Click on the installed integration. Scroll down to the Org Mappings section of the configuration page and complete organization mapping as needed.

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