ConnectWise ScreenConnect integration

If you’re new to integrations in Rewst, read through our introductory integration documentation here.

Note that ConnectWise ScreenConnect was previously known as ConnectWise Control. They are the same product, and our ConnectWise Control integration will soon be updated to reflect this name change within ConnectWise's branding.

What does the ConnectWise ScreenConnect integration do?

Run commands on your ConnectWise ScreenConnect agents and get logs from your sessions.

Set up the ConnectWise ScreenConnect integration

Setup steps in ConnectWise ScreenConnect

ConnectWise ScreenConnect utilizes the CustomProperty1 property—typically referenced as Company within the UI—to store the organization name.

If you are using this property for another purpose, you will need to update the CustomProperty1 property to store the organization name.

1. Click the Admin button on the left-hand side of the screen on your ConnectWise ScreenConnect instance.

2. Click Security in the left side menu.

3. Click Show User Table under the Internal submenu.

4. Click Create User.

5. Fill out the required data.

   
6. Ensure that you check on the following minimum permissions:

   1. Global permissions: ManageSessionGroups

   2. Scoped permissions:

      • ViewSessionGroup

      • ViewSessionGuestScreenshot

      • JoinSession

      • TransferSession

      • EditSession

      • RunCommandOutsideSession

      • AddNoteToSession

      • RemoveNoteFromSession

      • RemoveCommandFromSession

      • ReinstallSession

      • TransferFiles

      • PrintinSession

      • RunSharedToolAsUser

      • RunSharedToolAsSystemSilently

      • RunPersonalToolAsUser

      • RunPersonalToolAsSystemSilently

      • HostSessionWithoutConsent

      • ManageCredentials

      • SwitchLogonSession

      • CreateDelegatedAccessToken

      • EnableBackstageLogonSession

      • RespondToElevationRequest

7. Make a note of the username, password, and OTP secret , which you'll need for setup steps in Rewst.

8. Click Save User.

The steps to generate your OTP secret will differ depending on your MFA tool. See ConnectWise's own documentation here for steps pertaining to your particular MFA method.

Setup steps in Rewst

1. Navigate to Integrations in the left side menu of your Rewst platform.

2. Search for ConnectWise Screen Connect in the integrations page.

3. Click on the integration tile to launch the configuration setup dialog.

4. Choose from either Production or Demo Mode for the setup of your integration:

   1. Production: Connect with real credentials for live data

   2. Demo Mode: Explore the integration with simulated mock responses

5. Click Next: Configure and Authenticate.

6. Select + Create New Credential from the Credential drop-down selector.

7. Enter the information copied from ConnectWise into the relevant fields:

   1. Username - ScreenConnect user with permission for the operations you intend to call

   2. Password

   3. TOTP Secret

8. Click Save Credential.

9. Click Next: Confirm.

10. Click Install Integration. The integration will now appear in the top Connected section of your Integrations page.

11. Click on the installed integration. Scroll down to the Org Mappings section of the configuration page and complete organization mapping as needed.

Use custom PowerShell scripts with your RMM integration

This brand of RMM allows PowerShell scripts to be passed via API. To report the script back to Rewst, you'lll need to add a manual webhook action. We recommend using the run PowerShell script subworkflow to handle this for you and if using custom scripts you will need to add this to bottom to ensure the call back to Rewst is made.

$postData = $PS_Results | ConvertTo-Json
Invoke-RestMethod -Method 'Post' -Uri $post_url -Body $postData -ContentType 'application/json; 
charset=utf-8'

Troubleshoot the ConnectWise ScreenConnect integration

Failed to refresh options: Error failed to get sessions

The error message will appear in a red box across the configuration screen

In ScreenConnect:

1. Create a session group named All Machines by Company and give it a sub group expression of CustomProperty2.

2. Create a session group called All Machines with no sub group expression.

In Rewst:

1. Navigate to the ConnectWise ScreenConnect integrations' configuration page.

2. Set the following values:

   1. Organization Subgroup Expression: CustomProperty2

   2. Root Session Group: All Machines by Company

View ConnectWise's own documentation for how to create a session group in the below video.

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